Collabera Data Aanlyst in Highlands Ranch, Colorado
Location:Highlands Ranch, ColoradoUS
(1-3 Years' Experience)
The main function of this business systems analyst is to analyze technical and business data available from the ticketing system, Service Now. The data is related to incidents and is used for reporting. Position is responsible for analyzing reporting requirements, procedures and problems to automate or improve existing systems and review reporting capabilities, workflow and scheduling limitations. Analyst will also manage data entry and process to ensure updated accurate information is available for reporting in a timely manner.
o Bachelor degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.
o 1-3 years experience required
o ITIL foundational certification preferred
o Exercises minimal independent judgment with direction from supervisor
o Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills (Required)
o Basic ability to work independently and manage one’s time (Required)
o Basic experience extracting reports from Service Now ticketing system (Required)
o Basic knowledge of reporting techniques and principles involved in metrics data gathering
o Basic knowledge of computer software, such as SharePoint, InfoPath, advanced MS Excel, etc (Preferred)
Major Job Duties and Responsibilities:
o Gather requirements from business units and translate those to reporting procedures
o Confer with technical support teams and metrics team regarding the nature of the information managed and presented for reporting purposes
o Coordinate the multiple sources of incident data within the organization to increase efficiency so information can be shared
o Manage the data entry, requests for modifications and information review (including meetings) to finalize and formalize details prior to various reporting deadlines
Do you plan to convert the contractor to a Visa FTE?
What level of Visa Systems Access is required?
Email and Internet
What type of photo ID badge is required?
24 Hour Access
Must have skills
1-3yrs exp in Service Now pulling reports and data. (ad hoc reporting -? analysis, and how-to automate processes) / type of data analysis = trending metrics
Nice to have skills:
Experience in operations or incident management / ITIL foundational certification / InfoPath
Roles and responsibilities:
(within service now) Pull reports/data -? Data Analysis -? Construct automation / As of now there are lots of manual processes that the team wants to automate
Preference on industry background or previous companies worked for?: Financial or Technology would be preferred
Duration of assignment and possible extensions: 12 months, possible extension or conversion
Servicenow, Ms Access, Automation, ITIL, Engineering, Systems Analyst, Ms Excel, Technical Support, Management, Data Analysis