Visa Implementation Analyst in Highlands Ranch, Colorado
This is an individual contributor
role responsible for identifying and resolving issues of moderate complexity.
This position is at an intermediate professional level and requires strong
execution and analytical abilities. This role works independently and receives
Lead project management of implementations for Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.
Coordinate directly with clients to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.
Manage routine and non-routine, moderately complex processing and change requests, as well as support client initiatives.
Assess operational opportunities to increase service quality or efficiency.
Prepare and maintain detailed project plans, status reports, and issues logs.
Build and enhance positive working relationships with Visa client institutions, processors and internal stakeholders.
Represent client system and operational requirements to internal Visa organizations.
Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
Coordinate internal Visa resources to ensure delivery on commitments.
Report client project accomplishments and deliverables to management monthly.
Update and enhance internal support documents to assist internal and external stakeholders.
Support biannual business enhancements and all Visa mandates.
Bachelor’s degree or equivalent experience. Requires a minimum of 5 years’ experience in a customer support role in financial services, payment card, software or information services.
Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
Excellent time management, organization, and planning skills are essential.
Ability to comprehend and translate technical issues.
Ability to synthesize technical information and apply to business solutions.
Able to set priorities, influence others, and manage customer expectations.
Demonstrated success in customer relationship management.
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
Strong verbal, written, presentation and interpersonal skills are required.
All your information will be kept confidential according to EEO guidelines.